About Dave Lafferty

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So far Dave Lafferty has created 55 blog entries.

AI chatbot becomes Very’s largest customer service channel

Very Assistant, Very.co.uk’s artificial intelligence-powered chatbot, has become the online-only retailer’s largest customer service channel. Previously only available via the app, today the chatbot answers over a quarter of a million (268,000*) customer queries a month, having been launched on the Very website in September 2020. Very Assistant, which uses [...]

2021-06-01T10:18:35+01:00June 1st, 2021|

Games consoles, hot tubs and Lego among the UK’s most searched for pandemic products

New data shows games consoles are the most searched for non-food retail items since the start of the pandemic in the UK, as gamers raced to bag the latest launches and families strived to stay entertained while at home, according The Very Group, operator of Very.co.uk. The online-only retailer, which [...]

2021-04-01T08:23:08+01:00April 1st, 2021|

Very prepares for hybrid working with Liverpool HQ glow up

The Very Group, operator of Very.co.uk and Littlewoods.com, has transformed its Liverpool-based campus into the ideal setting for collaboration, innovation, learning and socialising, as the £2bn-revenue retailer sets its sights on a new, permanent hybrid working model. The renovations, completed by Greenmount Projects, will create the optimum team working space [...]

2021-03-10T12:19:43+00:00March 10th, 2021|

Statement on supply chain financing

On 23rd February we were pleased to share our results for the first half of this financial year. We evidenced the resilience and adaptability of our model with increased revenues, EBITDA, and liquidity, and a reduction in our net debt. Since the publication of these results we note the speculation [...]

2021-03-03T12:27:19+00:00March 3rd, 2021|

Very supports 30 local schools with new laptops and educational bundles

The Very Group, operator of Very.co.uk and Littlewoods.com, has this week donated 300 new laptops as part of educational bundles for 30 primary schools across the East Midlands and the North West with the help of its charity partner, Coram Beanstalk. Each school – including 20 in Liverpool, six in [...]

2021-02-23T14:23:33+00:00February 23rd, 2021|

The trends shaping retail delivery during Covid-19

The pandemic, national lockdowns and the closure of non-essential retail haven’t just changed the way we live and shop. The way things are delivered – and their impact on customers, retailers and the environment, have changed too. In the run-up to Christmas 2020, we delivered 7.8m Very.co.uk and Littlewoods.com parcels [...]

2021-02-16T13:29:36+00:00February 16th, 2021|

Six ways we shopped differently online this Christmas

Local Covid-19 restrictions and the closure of non-essential retail in November meant Christmas 2020 was like no other. The way we shopped online changed, with digital retailer Very.co.uk growing sales by 25% year-on-year and attracting 500,000 new customers during the seven weeks up to 25 December 2020. Now Very – [...]

2021-01-27T15:14:55+00:00January 25th, 2021|

Very partners with InnovateHer to get more girls into tech

The Very Group has expanded its partnership with InnovateHer to help give girls and non-binary teens the confidence and skills to pursue careers in technology. The operator of Very.co.uk and Littlewoods.com – which has already funded InnovateHer’s education programme in its Liverpool partner secondary school, Calderstones, will now also fund the programme [...]

2021-01-27T14:32:13+00:00January 21st, 2021|

Very.co.uk has record-breaking Christmas and Black Friday

Multi-category online retailer Very.co.uk increased retail sales by 25.2% year-on-year in the seven weeks up to and including 25 December 2020 to record its best ever Christmas trading period. This follows strong trading throughout 2020. The brand is owned by the UK’s largest integrated online retailer and financial services provider [...]

2021-02-18T11:22:21+00:00January 12th, 2021|