About Dave Lafferty

This author has not yet filled in any details.
So far Dave Lafferty has created 63 blog entries.

Very transfers fashion returns to East Midlands fulfilment centre

The Very Group, operator of Very.co.uk, has completed the migration of all clothing and footwear returns to Skygate, its highly automated fulfilment centre in the East Midlands. The transfer signifies considerable benefits for Very’s 4.5m customers, with returned product available for re-sale within 30 minutes and refunds being provided faster [...]

2021-07-29T07:41:28+01:00July 29th, 2021|

The Very Group Funding plc Announces the Pricing of its £575,000,000 6.50% Senior Secured Notes due 2026

The Very Group Funding plc (the “Issuer”), together with The Very Group Limited (the “Company” and, collectively with its subsidiaries, the “Group”) today announces the successful pricing of £575,000,000 in aggregate principal amount of 6.50% Senior Secured Notes due 2026 (the “Notes”). The Notes will be issued at an issue [...]

2021-07-28T17:58:37+01:00July 28th, 2021|

Proposed Offering of £575,000,000 Senior Secured Notes due 2026

The Very Group Funding plc (the “Issuer”), together with The Very Group Limited (the “Company” and, collectively with its subsidiaries, the “Group”) today announced an intention to offer (the “Offering”), subject to market conditions, £575,000,000 Senior Secured Notes due 2026 (the “Notes”). The gross proceeds of the Offering will be [...]

2021-07-26T07:53:53+01:00July 26th, 2021|

Take 5 with Very’s head of digital product Muktar Mahama

Perhaps I’m biased (did I mention I’ve spent a decade specialising in digital customer experience?), but DCX is one of the most fascinating and important areas of online retail.   I love the fact that our work has a clear and direct link to Very’s customers. In DCX, everything we do is driven by creating the best possible end-to-end experience across our website and [...]

2021-07-20T15:36:39+01:00July 20th, 2021|

Statement from The Very Group

The Very Group confirms that its parent company, Shop Direct Holdings Limited (“SDHL”), will today repay all outstanding commitments to Greensill Capital (in administration). This follows the full repayment of a development finance facility with Greensill Capital (in administration) relating to SDHL’s subsidiary company, Primevere Limited. After today’s repayment, neither [...]

2021-07-16T07:33:09+01:00July 16th, 2021|

Very targets more inclusive careers site with new technology

The Very Group, operator of Very.co.uk and Littlewoods.com, has added innovative new software to its careers website to make it more accessible and inclusive.  Visitors to the business’ jobs site can now click a special icon and, using Recite Me’s web accessibility and language toolbar, access functions such as converting text into audio, downloading audio as an MP3 file to listen later, changing font sizes and [...]

2021-07-12T10:25:00+01:00July 13th, 2021|

Very joins Circular Fashion Partnership to support textile recycling in Bangladesh

The Very Group, operator of Very.co.uk and Littlewoods.com, has joined over 50 brands, manufacturers, recyclers and NGOs by becoming part of the Circular Fashion Partnership. The partnership, which launched in November 2020, supports the development of the textile recycling industry in Bangladesh by capturing and directing post-production fashion waste back [...]

2021-06-18T10:12:01+01:00June 18th, 2021|

Very to recruit 30 young people via Kickstart initiative

The Very Group, operator of online retailers Very.co.uk and Littlewoods.com, will create 30 new roles as part of the Government’s Kickstart scheme to improve opportunities for young people at risk of long-term unemployment.   Open via Job Centre Plus to 16 to 24 year olds on Universal Credit, the roles will offer valuable work experience during a paid six-month placement within Very’s Customer Care, Technology or Colleague Experience teams at its Liverpool-based HQ, or within its operations team at its highly automated fulfilment [...]

2021-06-15T08:44:06+01:00June 15th, 2021|

AI chatbot becomes Very’s largest customer service channel

Very Assistant, Very.co.uk’s artificial intelligence-powered chatbot, has become the online-only retailer’s largest customer service channel. Previously only available via the app, today the chatbot answers over a quarter of a million (268,000*) customer queries a month, having been launched on the Very website in September 2020. Very Assistant, which uses [...]

2021-07-29T07:47:36+01:00June 1st, 2021|