Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service

The new technology, called ‘Very Assistant’, allows customers to quickly find answers for their customer service questions in a WhatsApp--style chat environment within the iOS app Shop Direct is the first UK-based retailer to apply conversational user interface (CUI) technology for customer service The technology is the first step [...]

2019-10-21T12:54:28+01:00November 11th, 2016|

Shop Direct kickstarts development of Alder Hey app with £210,000 fundraising

Colleagues at Shop Direct have raised £210,000 in just 12 months to support the development of a new digital app for Alder Hey Children’s Hospital. In September 2015, the 4,700-strong team at Shop Direct voted for Alder Hey Children’s Charity as its charitable partner of the year for 2015/16. Since [...]

2019-10-21T12:59:56+01:00October 11th, 2016|