Our customers

We will help our customers to make more sustainable choices

Across all of our retail categories, we’ve started to introduce sustainable products to help our customers make environmentally-conscious decisions. It’s how we’re making sustainable living even more accessible.

A lot of our customers choose to spread the cost of purchases using our flexible ways to pay and some customers do occasionally encounter financial difficulties. We help and support customers who find themselves in financial difficulty and we will continue to improve our vulnerable customer practices and policies as part of our commitment as a responsible lender.

Case study: Re-fashion

How we launched a partnership with second-hand clothes specialist, Re-Fashion, to reduce clothes waste and fashion items being sent to landfill.

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